You may have already heard the recent news that, according to Gallup’s State of the Global Workplace Study, 62 percent of employees are “not engaged” at work. These individuals aren’t outwardly hostile, disruptive or unproductive like their “actively disengaged” peers. They usually show up and do what they’re told. Yet, while their managers and co-workers may like them, they probably don’t trust them to go the extra mile. To have the emotional commitment and self-motivation to move from competent to excellent. And that lack of trust can keep your organization from achieving its fullest potential. (more…)
Monthly Archives: September 2014
Is empathy the key to business effectiveness? According to several researchers, the answer is a certain yes. A 2013 study published in the International Journal of Economics Business and Management Studies revealed a direct, scientific correlation between the level of empathy demonstrated by business leaders and the level of leadership effectiveness.
In response to ever-increasing levels of competition from their on-line competitors, many traditional retailers are putting more emphasis on personal and friendly service – “the human touch.” After all, high-end retailers like Nordstrom have successfully used this approach for years. Deliver superior service and engender customer loyalty – it certainly sounds like a recipe for success.
Perhaps like us, you’ve noticed an uptick in attempted helpfulness in your recent shopping trips.
Or have you? (more…)