Customers come first. Or do they?
In a recent interview, Derrick Hall, president of the Arizona Diamondbacks major league baseball franchise, shared his philosophy on building a strong culture for his organization. “Culture is a top priority of mine,” Hall said. “The customer does not come first. The employee comes first. If we recognize, reward, promote, develop our employees, they in turn are going to treat our fans the way they should be treated.” It may sound counter intuitive, but at Harmony Crew we couldn’t agree … Read More
